Shipping Policy
Thank you for shopping with Benjie's Beauties Boutique. We want your shopping experience to be smooth from checkout to delivery. Please review our shipping policy before placing your order.
Shipping Locations
Benjie's Beauties Boutique currently ships within the United States only. We do not currently offer international shipping.
Order Processing
Orders are processed before being prepared for shipment. Please allow 2-5 business days for order processing unless otherwise stated on the product page. Business days do not include weekends or holidays. Processing time is separate from the shipping carrier's estimated delivery time.
Shipping & Delivery
Shipping times vary depending on the shipping method, destination, carrier, weather conditions, holidays, and other circumstances outside of our control. Once your order has been transferred to the shipping carrier, delivery times are estimates and cannot be guaranteed by Benjie's Beauties Boutique.
Shipping Costs
Shipping costs, when applicable, will be displayed during checkout before your order is completed. Any available shipping promotions or free-shipping offers will be subject to the terms stated at the time of the promotion.
Tracking Your Order
When tracking information is available, it will be provided after your order has shipped. Please allow time for the shipping carrier to update tracking information after your package has been accepted.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order. If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to assist, but address changes cannot be guaranteed once an order has been processed or shipped. Benjie's Beauties Boutique is not responsible for packages delivered to an incorrect address supplied by the customer.
Delayed Packages
Shipping delays may occasionally occur due to circumstances outside of our control, including carrier delays, severe weather, holidays, or other transportation disruptions. If your tracking information shows an unusual delay, please contact the shipping carrier for additional information.
Lost or Missing Packages
If your tracking information shows that your package is still in transit but appears to be lost, please contact the shipping carrier first to begin an investigation or claim when applicable. We will provide reasonable assistance with information related to your order when possible.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, please:
- Check around your delivery location, mailbox, or designated package area.
- Check with household members, neighbors, or your apartment or leasing office when applicable.
- Contact the shipping carrier for additional delivery information.
Benjie's Beauties Boutique is not responsible for packages that the carrier confirms were successfully delivered to the shipping address provided with the order.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 3 days of delivery. Include your name, order number, clear photographs of the item and packaging, and a brief description of the issue. Your request will be reviewed according to our Refund & Return Policy.
Order Cancellations
Please contact us as soon as possible if you need to request an order cancellation. Once an order has been processed or shipped, it cannot be canceled.
By placing an order, you acknowledge that you have reviewed and agree to this Shipping Policy.